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19 Salesforce Admin Certificate practice test questions & answers

by | Sep 8, 2022

19 Salesforce Admin Certificate Practice Test Questions & Answers

Cloud-based business infrastructure is estimated to reach $1.56 trillion by 2026, and Salesforce is leading the way. With demand for Salesforce Admin experts expected to rise by over 30% in the next ten years, becoming a Salesforce Admin is a highly stable career choice. Studying for the Salesforce Admin Certificate exam is hard work – but as one of the most reliable means to start achieving an average salary of $78,400, it’s work that pays off tremendously.

 

Salesforce Admin Certificate practice test questions and answers

The following questions vary in difficulty but remember that with a timed test, the difficulty rises, and the stakes are higher. Therefore, studying wisely and continually checking your progress against a practice test guide is essential. Here are 19 Salesforce Admin Certificate practice test questions and the reasoning behind each answer to help you quickly polish your Salesforce skills and prepare to ace your timed exam with flying colors.

 

Question #1 – What will happen if a user is working in Salesforce when the login hours end?

Though the user can continue working on the page they’re on; the session will end once they try navigating to a new page, at which point they’re automatically logged out and given an error message. This could be tricky if you see two competing options that are both somewhat correct (e.g., “the user is immediately logged out” and “the user can continue working”) – but seek the most thoroughly correct option of any answer.

 

Question #2 – Which methods allow the Administrator to create user records without activating them?

As with many of the Salesforce Admin Certificate test questions, there are multiple correct answers (it will tell you if so). Here, there are two methods to achieve this:

  1. In a new .csv file, set “IsActive = False”. Then, use the data loader to insert the number of user records you need without activating them.
  2. Alternately, the Admin can select “Add Multiple Users” but leave “Generate New Password” and “Notify User Immediately” unchecked.

 

Question #3 – What’s the best way for the Salesforce Administrator to automatically set Universal Containers fields when creating a lead?

You’ll see four options, some of which work, but the question asks for the singular best answer. The most efficient way is to update both new and changed records by using the before-save updates in flows. Accomplish this by recording “Triggered-Flow” before saving.

 

Question #4 – How can the Salesforce Administrator increase the timeout session from 12 to 24 hours and log inactive users out at that time?

This is accomplished simply by checking the “force timeout” box and setting the timeout value to “24 hours” in the session settings.

 

Question #5 – How should the System Administrator configure reports to show each sales rep their Open Opportunities?

Create a new report with a value set to define the filter criteria by “My Opportunities.”

 

Question #6 – Which two field properties must be configured to ensure unique data is always input into a specific field?

Tailoring reports to an organization’s unique requirements requires customizing standard and custom fields – select “Required” and “Unique” in the field properties. Note that the test will show you multiple choice answers, so if you can answer these questions from memory, you’re incredibly well-prepared.

 

Question #7 – Which values allow the Import Wizard to find matching records?

Finding matching records is important for the System Administrator to update existing Account Records. By selecting “Account Name” and “Site Fields,” the Import Wizard allows the Admin to automatically check the following fields just as they appear in the application:

  • Match Account ID
  • Account Name
  • Account Site

 

Question #8 – How can the Case Contact be notified when a support representative adds a new case comment?

The System Administrator must select this feature by enabling “Case Comment Notification” in Contacts, which notifies a contact when a case comment is modified or added to a case.

 

Question #9 – For service console needs that are more complex, how can the System Administrator most effectively deploy a screen flow they’ve created to guide agents through the process?

The simplest way is to launch the flow from the Utility Bar. This is much easier and more effective than using code, creating a link, or using a custom action. One of the advantages of Salesforce is that it reduces the complexity of even more labor-intensive data-management processes.

 

Question #10 – Which feature should the System Administrator update to set different Stage values even when using many of the same Opportunity fields as associated teams?

Using multiple business processes allows the System Administrator to display different picklist values according to individual users’ profiles. This is enabled by staging Selected Values in the Sales Processes.

 

Question #11 – How can company system admins allow internal users to view a dashboard as a Sales Manager, but only within a given sales region?

Separate dashboards can be set up to run as a specified user, giving individual agents access to the same pool of data but with higher credentials. You do not need to adjust opportunities or create multiple components when creating the new dashboard – the former would allow all users to see all data, and the latter would continually require maintenance.

 

Question #12 – What is the best way to enable credit card processing when an Opportunity is “Closed Won”?

This is best accomplished by installing an AppExchange credit card payment package. The other options – adding payment custom fields to Opportunity, creating a Workflow Rule Alert to notify Finance, or building a Visualforce page – are cumbersome or ineffective. 

 

Question #13 – What are the likeliest causes of marketing users being unable to select a new account record type created by their company’s administrator?

The Certification exam requires two answers:

  1. Either the record type is deactivated and needs to be set to active, or
  2. the record type is disabled on the marketing users’ profile – in which case, a record type must be assigned to the profile. 

 

Question #14 – What happens to the records on a user account when that Salesforce user is deactivated?

The correct answer is that the data is still assigned to the deactivated user, waiting to be reassigned. The records are no longer accessible to the deactivated user, along with records previously shared with that user by other team members. Users in a higher role hierarchy also lose access to those records. However, the data is still there, and the System Admin can transfer it to other users.

 

Question #15 – Which queue should the System Administrator use to monitor a Time-Based Workflow rule that sends follow-up emails to customers after a Case is closed?

The Time-Based Workflow queue itself is the best queue to use when verifying that a workflow rule based on a time-dependent event functions correctly. Here, the System Administrator can also cancel the action if necessary.

 

Question #16 – What is the appropriate data type to use to create a custom field for tracking a specific Tier 2 support user in a case record?

A lookup relationship, which links two objects together. This is an optional relationship that is easy to overlook if you start looking in the Hierarchical Relationship settings, and it’s also not to be found in the Lookup filter or any formulas.

 

Question #17 – When choosing the “Export All” option (instead of “Export”) in the Data Loader, which set of Salesforce records are exported?

All records for a specified object and soft-deleted records will be exported. Parent and child records are not included, nor are records for all standard objects associated with the organization.

 

Question #18 – How can the System Administrator incorporate a new sales team process where stages are different from the stages set up by the old team?

Incorporating new staging systems into your system is best accomplished by creating new values for the Opportunity Stage Field, then creating a new sales process assigned to a custom record type that can be applied to the new sales team. The result is they can continue using their traditional system without conflicting with the other systems already setup.

This highlights the ability of Salesforce to use Record Types to provide different business processes, page layouts, and picklist values to different users.

 

Question #19 – Which configuration change should be made to help a sales team remember to add Products to each Opportunity?

When a Sales Operations team sees an increase in Opportunities that lack associated Products, it often falls on the Salesforce Admin to create a better workflow for the Sales Reps. The solution is to enable the Opportunity setting to prompt agents to add products at the correct time.

 

Key Takeaways

Salesforce is an incredibly powerful and versatile tool that enables the System Administrator to manage data, create better workflows, and streamline system rules to automate as much of the sales process as possible for the sales reps. As a result, it’s become a world-renowned sales platform and is becoming all the more popular as businesses transfer vital business assets to the cloud.

Becoming a Certified Salesforce Admin can open innumerable doors to an incredibly lucrative and rewarding career, helping sales teams across the world do what they do best with as few technical obstacles as possible. To do so requires diligent study and practice for the Salesforce Admin Certificate Exam – but it’s not particularly difficult for those willing to devote themselves to regular weekly studying of only about 10–15 hours a week.

To learn more about becoming a Certified Salesforce Administrator and open new opportunities, contact Pathstream today, and inquire about our Salesforce Administrator Career Certificate program. You’ll gain the customer relationship management skills necessary to start a life-changing new career and competitive salary.

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