webinar

The Secret to Transforming AI from Threat to Opportunity for your Agents and Supervisors

In today’s dynamic world of customer service, artificial intelligence (AI) stands as both an asset and a source of concern for employees and managers. With the ever-growing prediction that by 2030, 70% of contact center leaders believe agents won’t handle any simple tasks, the spotlight on optimizing the agent experience has never been brighter.

As the balance between technology and human interaction shifts, the pressing question remains: How can businesses and their employees not only adapt but truly thrive?

On September 20th, in partnership with CMP Research, Pathstream delved into this topic during our webinar, “The Secret to Transforming AI from Threat to Opportunity for your Agents and Supervisors.”

This discussion demystified the evolving narrative surrounding AI, providing leaders with actionable and research-backed strategies to view AI as a tool to empower their teams.