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EXPLORE A CAREER IN SALESFORCE ADMINISTRATION

Learn to build dashboards, generate reports, and improve business processes so you stand out for sales, business development, and customer success roles. Gain the customer relationship management (CRM) skills needed for thousands of Salesforce administrator jobs.

What does a Salesforce administrator do?

Salesforce administrators know how to configure and use Salesforce’s wide array of tools and settings to meet the needs of employees at a company. Salesforce administrators are able to apply the Salesforce platform to any business, non-profit, or organization to improve functionality and efficiency.

Day-to-day tasks of a Salesforce administrator

Some responsibilities of a Salesforce administrator include: 

What makes a successful Salesforce administrator?


To be a successful Salesforce administrator, you need to be:

  • Be a creative problem solver 
  • Be a champion of productivity; 
  • Have strong communication skills
  • Have deep attention to detail

Industry and job growth

In the last 12 months, nearly 3 million jobs were posted that require Salesforce skills. Salesforce is the leading customer relationship management (CRM) platform used by thousands of companies to track interactions with customers, streamline processes, monitor sales, and generate important business reports. CRM has become an important digital skill in the modern economy because of the popularity of software providers like Salesforce that have established themselves as an integral part of many businesses. 

Salesforce is not only flexible within workplace roles, but across different company types and structures. Some different industries and their use cases include:

  • Healthcare: Solutions for personalized, connected, and responsive care.
  • Government: Connecting citizens, agencies, and processes in the cloud.
  • Higher Education: Using social, mobile, and cloud to become a connected campus.
  • Manufacturing: Mobilizing sales teams, simplifying order management, and integrating external systems.

Salesforce administrator salaries

Salesforce administrator salaries range based on company size. The salary range for Salesforce Admin is from $37,000-$136,000. The median salary for Salesforce administrators is $84,000. Salesforce administrators with over 5 years of work experience can earn $87,000 on average.

How to become a Salesforce administrator

Like with any computer program or software, Salesforce was made by humans for humans. The first step to learning how to use it is to actually dive into Salesforce — to play around with it — and to see for yourself that it’s not really so hard after all. 

Pathstream has partnered with Trailhead, Salesforce’s online library of free educational resources, to create a learning experience where you can work directly in the software itself. 

In the Salesforce administrator career certificate, you’ll learn how to configure customer relationship management platforms and use the Sales Cloud and Service Cloud products. You’ll become a competitive applicant for roles requiring Salesforce administration abilities, which are expected to grow by 32% in the next 10 years. 

Built for busy people who want to take the next step in their careers, this certificate program is 100%. online. You will have access to experienced instructors ready to support your learning and provide you with personalized feedback. 

Working at your own pace, you will work through projects like the ones you will need to perform on the job. For example, you will import data into Salesforce, generate reports and dashboards, create custom formula fields, record types and objects. To configure advanced reporting, track data in a typical sales process, and set up efficient business processes. You’ll master in-demand tools like Salesforce sales, cloud, and Salesforce Service Cloud and get a head start in your preparation for the Salesforce administrator exam. 

Most importantly, when you finish this program, you’ll be ready to apply for roles as a Salesforce administrator at companies like Quicken Loans, Deloitte, and Bank of America. Or, you’ll be ready to take on additional Salesforce responsibilities at your current job or for your own business. 

We offer career services like coaching, interview prep, and job connections to help you accomplish your goals. Pathstream supports you every step of the way. To learn more about how Pathstream will support you, read this article.

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