Student Support Center
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Frequently Asked Questions
Getting Started
What is Pathstream?
Pathstream is a career mobility platform. We partner with your employer to help you identify new career opportunities at your company and gain the skills needed to achieve these new internal roles.
How do I contact Pathstream?
We’re happy to help! Use the chat function on the platform to submit a question directly to our Help team. We look forward to speaking with you!
I cannot log in. Who should I contact?
You should be able to gain access to the Pathstream platform by entering your corporate email address. If that does not work, please reach out to us at help@pathstream.com.
Why do I need to answer questions about my work preferences and past job history?
We ask you a brief series of questions about your work preferences and past jobs before recommending career pathways to you. This helps us understand how you like to work and what past skills you have that could be relevant to new internal roles. You will have a chance to discuss these with your Career Coach before finalizing your internal career path selection but having this information gathered from you is a helpful starting point! Nothing you share will be used to disqualify you from job opportunities.
Will answers to these questions be shared with my employer?
Yes, your employer can view the answers you submit about your work preferences and past job history. In most cases, your employer is interested in having this input to understand your fit for new opportunities at the company.
My last three jobs were not relevant to what I want to do next. Should I still fill them in?
Yes, even if you think that your most recent jobs are not relevant to the new career path you want to pursue, it can still be helpful to list them. We often find that people have transferable skills from many different types of roles that can make you a stronger candidate for other types of opportunities. Your Career Coach will help you talk through your skills and find ways they might connect to other new roles.
I have not had three jobs. What should I fill in?
No problem! You can just fill in one or two roles.
Meeting a Career Coach
Is it mandatory to speak to a career coach?
Speaking with a career coach is highly recommended. You can schedule a convenient 30 minute appointment with a coach at a time that works for your schedule. The call will be done by video conference (Zoom). You will have a chance to share more about your past work history, career goals, and work preferences. Your coach will help you identify relevant transferable skills and suggest a career pathway that will be exciting and fulfilling for you and can help you enroll in a learning program.
Who is my career coach?
Career coaches are skilled professionals from Pathstream who have helped hundreds of employees reach their career goals. Many of our coaches have backgrounds in education, counseling, and recruiting. They have worked with people from all backgrounds to help them identify their skills, clarify their goals, and successfully land new jobs. When you sign up for your coaching call, you will see the name of the specific coach you will be meeting with.
What will be covered in the career coaching call?
Your first coaching call will be a chance to share more about yourself, your work history, and your career goals. Your career coach will use this information to identify the skills and interests you have that will make you a good fit for specific career paths internally. You will receive a detailed report containing insights and recommendations for you. Your coach can also help you understand the steps needed to enroll in a learning program to pursue your recommended career path internally.
Where do I meet my career coach?
Your coaching call will be conducted virtually using Zoom video conferencing software. If possible, we recommend joining the call from a laptop or desktop computer since your coach will be sharing a report with results and recommendations for you.
I did not receive a meeting invitation for the career coaching call. What should I do?Your Title Goes Here
After scheduling a call, you should receive a confirmation email and calendar invitation to your work email account. The invitation should contain a link to join the Zoom call at the appointed time. If you did not receive this invitation, please email career-services@pathstream.com and our coaches will be happy to help.
Will I be able to talk to my career coach more than once?
Yes. Before you enroll, we recommend scheduling a call with your career coach. Then, you can also reach out to them whenever you would like to discuss your progress towards your career goals during the program. There will be specific milestones during the courses where you will be prompted to reach out to your coach or you can always schedule a call with them as needed directly from your homepage. Typically, during your final course, you will begin to work with your coach on a more regular basis so you get ready to apply for internal jobs.
Understanding My Career Path Options
I have questions about the career pathways that were shown to me. What should I do?
Your career coach will be a great resource for discussing all your questions about potential internal career pathways. They can explain more about what each type of role might look like on a daily basis and give you information on how your skills and work preferences might translate to these new opportunities. If you don’t see any career paths that look interesting to you, your coach can also help you talk through alternatives. We love questions so please feel free to bring them to your career coaching call. If you need more immediate support, you can contact career-services@pathstream.com and we’re happy to help!
I am interested in pursuing this career pathway, but am not ready to sign up for a learning program. What should I do?Your Title Goes Here
You have been nominated by your manager to participate in upleveling your skills and pursuing a new internal career path. However, if the timing of the learning program doesn’t work out with your current schedule, we would still love to help! Our Help team can connect you to the right person to discuss your options – just use the chat function on the platform to get in touch with them.
Will I be able to change my mind about my career path once I enroll in the learning program?
Yes. You should work with your Career Coach to discuss your options if you begin a program and no longer think that the career path is the right one for you. Depending on how much progress you’ve made and what courses you are enrolled in, there might be options to switch to other related pathways that require similar skills. You should keep in mind, however, that most companies allocate an annual tuition assistance stipend which you will commit to using once you enroll so may have to wait until the next calendar year to take a new learning program, if your company offers them again.
Enrolling in a Learning Program
What prerequisites do I need to enroll in the career pathway and learning program?
There are no prerequisites required. Our courses are designed to help those with little or no experience. Many experienced professionals also take this certificate to refine their digital skills. Everyone is welcome! You should have basic computer literacy skills to be successful. We recommend that learners have some experience creating a Google account, using Google Sheets, Google Slides, and Google Docs (or equivalent tools), and doing independent Internet research.
What technology and devices do I need to access the learning program?
All you need is a PC or Mac computer or laptop and a stable internet connection. While you can complete the lessons on most devices including phones and tablets, labs and projects require a PC or Mac laptop or desktop computer. For that reason, you are not able to complete the course with only a phone, iPad/tablet, Chromebook, or Linux machine.
What is the time commitment for the learning program?
You should expect to spend 10-15 hours per week completing coursework. The learning programs differ in length depending on what career pathway you are pursuing, but most are between 12 and 27 weeks. Please see the details about the learning program you are specifically interested in enrolling in or contact our Help team using the chant function on this page if you have further questions.
What does it cost to enroll?
The program is free to all employees who have eligible tuition assistance funding they would like to apply to their enrollment in this program. The tuition is valued at $5,250 which is equivalent to one year of tuition assistance support at most companies.
Will I have to pay the tuition back if I don’t complete the program or leave the company?
In most cases, no, but each company has different policies. Check directly with your employer about the policies specific to your tuition assistance program.
Will I earn a certificate?
All participants who pass all the courses in the program will earn a digital badge that will itemize the skills you mastered and the projects you completed.
Can I work full-time while enrolled in this program?
Yes, the entire course experience is online and can be completed on your own schedule as long as you work towards the deadlines set in each course. There are no set times or classes when you need to log in. Our courses are designed for working professionals to complete while engaging in their full time role.
Getting Ready for New Internal Roles
Will this learning program ensure I have all the qualifications I need for my next role?
We have worked closely with your company to align the coursework with the requirements needed to qualify for internal jobs. However, there will likely be additional company-specific training and onboarding you will need to complete to master all of the tools, systems and skills required for the job. In some cases, some additional outside training may also be required.
Will I be guaranteed a new role at my company if I complete this program?
No. You will have the qualifications necessary to apply for internal roles but will not be guaranteed to achieve a new position immediately after the completion of this program. In most cases, your company will be carefully tracking the skills you have gained and will be able to notify you when opportunities to apply open up. Your career coach can also help you with resume reviews and interview prep to prepare you to apply for open internal positions.
Will I be able to change my mind about my career path once I enroll in the learning program?
Yes. You should work with your Career Coach to discuss your options if you begin a program and no longer think that the career path is the right one for you. Depending on how much progress you’ve made and what courses you are enrolled in, there might be options to switch to other related pathways that require similar skills. You should keep in mind, however, that most companies allocate an annual tuition assistance stipend which you will commit to using once you enroll so may have to wait until the next calendar year to take a new learning program, if your company offers them again.