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Student success story: Caroline Cho

by | Aug 17, 2022

Caroline Cho is a Private Client Banker at JP Morgan, a company she’s been with for 15 years. She enrolled in Pathstream’s Salesforce Administrator and Business Analyst Certificate to learn how to use the customer relationship management (CRM) software. 

“My company launched Salesforce, and I wanted to learn to use it properly now that it was a job requirement. I thought learning more about the platform’s backend was the best way to dive in. I needed to learn why we are using Salesforce in the particular way we were, as opposed to the hundreds of different ways we could use the customer retention tools.” 

Caroline found the program helpful in teaching her the basics of Salesforce. It also piqued her interest in learning more about the CRM platform, and she signed up for another Salesforce program to further build upon her new skills. 

“The return on investment for companies offering a limitless catalog of programs is huge. It improves retention, and employees learn on their own time because these programs are online and flexible. It helps employees like me fine-tune specific skills or learn how to use the tech our companies launch correctly. As an end-user, I know what would work better for our local teams and can help build a better platform for end-users at our company.”

The Salesforce Administrator and Business Analyst Certificate is an online program for working professionals. It was Caroline’s first time taking a program online, but she appreciated the flexibility this afforded her.

“I work about 45-46 hours a week and am working on my master’s in forensic accounting. I could take this program because it was 100% online.”

She also said, “I am a very structured individual and planned my schedule in advance to properly manage my deadlines. As you will be required to work on the courses weekly, time management is an important skill.” 

Caroline could apply the CRM skills she picked up in the program immediately. 

“As soon as I found out you need administrator access to be able to make changes, I started to submit tickets to the team that worked on the backend. I asked them to make changes so that we could view client information in a way that worked better for our team or if they could clean up multiple sets of dirty data. Overall, I provided feedback that improved the tool efficiency.”

Caroline’s final piece of advice:

“Do it! Every year I plan on learning something new; why be complacent? I was the guinea pig; my coworkers said go ahead, try it, and let us know if it makes a difference. Halfway through the program, I said, you know what — Salesforce is everywhere, and every company will implement CRM platforms. You need to take this program, and I got several of my coworkers to enroll. These tech skills will further our careers at our company. So look into your company’s education benefits and take advantage of them.”

How can you determine if you are eligible for education benefits?

Are you looking to level up your career or learn new skills to improve your professional productivity? Pathstream equips working adults with digital skills to advance their careers. We offer certificate programs through a network of leading universities. 

In addition, your employer might cover the cost of the certificate program you’re interested in! Find out if you’re eligible today by clicking the image below!

JP Morgan Education Benefits

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