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Syllabus

The Contact Center Manager Career Program

The Contact Center Manager Career Program is a flexible program that can be completed in 9 weeks. You’ll be equipped with leadership and management skills that will prepare you for a role as a Contact Center Manager. Expect to spend 10-15 hours a week learning. Earn a certificate and get ready for new internal jobs.

Why Contact Center Management?

Contact center managers have dynamic jobs where new things happen every day

Learning how to lead and manage a contact center team can help you take your career to the next level

Contact center managers are critical to a company’s ability to provide excellent customer service

Course | Hands-On Learning and Career Exploration

Course:

Foundations of Leadership and Management

Foundations of Leadership and Management

This course will equip current and aspiring managers with the skills needed to become an effective leader. You will gain practical, applied strategies for communicating like a leader, building relationships, managing time effectively, and navigating difficult conversations.

 

 

Learning Outcomes:

  • Communicate effectively to increase respect and confidence in the workplace.
  • Apply best practices in time management, prioritization and delegation.
  • Conduct difficult conversations and navigate sources of conflict in the workplace.

Course | Hands-On Learning and Career Exploration

Foundations of Leadership and Management

This course will equip current and aspiring managers with the skills needed to become an effective leader. You will gain practical, applied strategies for communicating like a leader, building relationships, managing time effectively, and navigating difficult conversations.

Learning Outcomes:

  • Communicate effectively to increase respect and confidence in the workplace.
  • Apply best practices in time management, prioritization and delegation.
  • Conduct difficult conversations and navigate sources of conflict in the workplace.
What You’ll Learn:

After completing this program, you’ll be ready to:

    • Communicate effectively to increase respect and confidence in the workplace
    • Apply best practices in time management, prioritization and delegation
    • Conduct difficult conversations and navigate sources of conflict in the workplace
    Learning Experience
    • No required times to log in. Complete lessons at times during the week that work for you. Keep up with deadlines to stay on track and complete in 9 weeks.
    • Complete real business projects in an online platform and get individualized support and feedback from instructors.
    • Gain leadership and management skills you can immediately apply to your own life and career.
    • Access individualized career coaching to help you advance professionally.

    FAQs

    What is the schedule?

    There is one course that will be open for 8 weeks followed by a 1 week grading period. You should expect to spend 10-15 hours per week getting through the coursework. The course will open and close on a specific start and end date, after which you’ll no longer be able to access the course or submit projects for grading. The program is flexibly-paced, meaning you can move as quickly or slowly as you’d like, as long as you complete all sections and projects during the 8-week course period. We provide a suggested schedule to help pace yourself through the course. Students who follow this schedule are more likely to earn the certificate and get more out of the course by spreading out their workload, and our instructors often provide weekly nudges to keep you on track. As long as you submit all projects by the course end date, you can progress through the course at whatever pace works best for you! For example, you might do all your work over the weekend or space it out throughout the week. We’ve found that students who follow our suggested course schedule are much more likely to earn the certificate.

    Can I work full-time while enrolled in this program?

    Yes, the entire course experience is online and can be completed on your own schedule as long as you work towards the deadlines set in each course. There are no set times or classes when you need to log in. Our courses are designed for working professionals.

    What prerequisites do I need?

    There are no other prerequisites for this program.

    What is Pathstream?

    Pathstream is a provider of digital skills training based in Silicon Valley. We partner with leading tech companies and universities to develop programs that prepare people for in-demand jobs.