by Pathstream | Dec 4, 2023 | Employee Retention
Continuously searching for outside talent isn’t sustainable. Here’s what your talent strategy should be instead: In today’s professional era, the right talent is an undeniable game-changer. You’ve heard the saying, “Everyone is replaceable.” But there are individuals... by Lily Malota | Apr 4, 2023 | Employee Retention
The significance of employee retention and development cannot be overstated in today’s competitive business landscape, particularly in contact centers where maintaining a dedicated, engaged workforce is crucial for delivering exceptional customer service and... by Lily Malota | Mar 29, 2023 | Employee Retention
Employee retention has become a top priority for many businesses. In the call center industry, where turnover rates can be as high as 30-45%, retaining top talent is critical to maintaining productivity, improving customer satisfaction, and achieving business goals.... by Pathstream | Feb 28, 2023 | Employee Retention
Career pathing is more than just a buzzword. It is the intentional process of identifying opportunities for an employee to grow or diversify their skills in specialties that will support future career growth and advancement. The process also helps identify which... by Pathstream | Feb 4, 2023 | Employee Retention
Call centers are vital to many businesses, providing customers with the support and information they need to make informed decisions and resolve problems. However, retaining high-quality employees in these roles can be a significant challenge. High turnover rates,... by Pathstream | Jan 13, 2023 | Employee Retention
In the United States, a majority of people begin their careers on frontline teams. Across Millennial, Generation X, and Baby Boomer generations, the most common positions include a cashier, a retail job, or a food service worker. Unfortunately, some workers get stuck...