The ROI of investing in employee retention and development in contact centers

The ROI of investing in employee retention and development in contact centers

by Lily Malota | Apr 4, 2023 | Employee Development Resources, Employee Retention

The significance of employee retention and development cannot be overstated in today’s competitive business landscape, particularly in contact centers where maintaining a dedicated, engaged workforce is crucial for delivering exceptional customer service and...
Upskilling in Contact Centers: Strategies for employee development

Upskilling in Contact Centers: Strategies for employee development

by Lily Malota | Mar 29, 2023 | Education Benefits, Employee Development Resources, Upskilling & Reskilling

The contact center industry is known for its fast-paced environment and high turnover rates. However, companies prioritizing employee development and upskilling are seeing the benefits of a more skilled, engaged workforce. Upskilling, or providing additional training...
Why call center careers matter: The importance of employee retention

Why call center careers matter: The importance of employee retention

by Lily Malota | Mar 29, 2023 | Employee Development Resources, Employee Retention

Employee retention has become a top priority for many businesses. In the call center industry, where turnover rates can be as high as 30-45%, retaining top talent is critical to maintaining productivity, improving customer satisfaction, and achieving business goals....
What is competency-based career pathing and what are its benefits?

What is competency-based career pathing and what are its benefits?

by Pathstream | Feb 28, 2023 | Employee Development Resources, Employee Retention

Career pathing is more than just a buzzword. It is the intentional process of identifying opportunities for an employee to grow or diversify their skills in specialties that will support future career growth and advancement. The process also helps identify which...
The value of project-based learning and upskilling

The value of project-based learning and upskilling

by Brooke Haag | Feb 22, 2023 | Employee Development Resources, Upskilling & Reskilling

Project-based learning is an educational approach in which students work on projects that involve exploring real-world problems or issues and creating products or presentations to share their learning with others. Project-based learning focuses on developing...
3 Effective ways to upskill your marketing and sales teams

3 Effective ways to upskill your marketing and sales teams

by Lily Malota | Feb 22, 2023 | Digital Marketing, Employee Development Resources, Salesforce, Upskilling & Reskilling

In today’s fast-paced business world, it’s crucial for marketing and sales teams to upskill to stay ahead of the competition constantly. Whether this requires learning new sales techniques or keeping up with the latest marketing trends, upskilling can help...
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