Upskilling in Contact Centers: Strategies for employee development
The contact center industry is known for its fast-paced environment and high turnover rates. However, companies prioritizing employee development and upskilling are seeing the benefits of a more skilled, engaged workforce. Upskilling, or providing additional training...
Why call center careers matter: The importance of employee retention
Employee retention has become a top priority for many businesses. In the call center industry, where turnover rates can be as high as 30-45%, retaining top talent is critical to maintaining productivity, improving customer satisfaction, and achieving business goals....
What is competency-based career pathing and what are its benefits?
Career pathing is more than just a buzzword. It is the intentional process of identifying opportunities for an employee to grow or diversify their skills in specialties that will support future career growth and advancement. The process also helps identify which...
The value of project-based learning and upskilling
Project-based learning is an educational approach in which students work on projects that involve exploring real-world problems or issues and creating products or presentations to share their learning with others. Project-based learning focuses on developing...
3 Effective ways to upskill your marketing and sales teams
In today’s fast-paced business world, it’s crucial for marketing and sales teams to upskill to stay ahead of the competition constantly. Whether this requires learning new sales techniques or keeping up with the latest marketing trends, upskilling can help...
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