Choosing the right educations benefits program After earning his degree from the University of Kentucky and launching his career as a financial associate at a large financial services firm, Gavaskar Thavarajah sought further professional growth. To supplement his...
Jacob, a Senior Representative at a top financial firm, recalls the initial days of his traditional customer service role. Assisting in back office operations and managing paperwork, he was at the core of an intricate web of operations. However, an inkling for data...
As a guest assistance specialist at Hilton Worldwide, Cassandra Laforce navigates a complex set of responsibilities daily. She’s an integral part of the Hilton ecosystem and handles varying tasks from customer dispute resolution to payment processing. Yet, When...
Meet Jorge P. For Jorge Peraza, taking Pathstream’s Salesforce Business Analyst Certificate was more than just upskilling – it was a ticket to a career transformation. Jorge discovered a new, more fulfilling career path in Salesforce and got promoted after...
Jaikar Chawla, an English major, embarked on an unusual journey toward a corporate position in supply chain management at Kohl’s. As a Sourcing Coordinator, Jaikar frequently juggles roles at the crossroads of data analysis, negotiation, and communication. On...
Meet Christian Christian Schrader is a Contact Center Team Lead at a large financial firm, working specifically within the startup business unit of Medicare Services. He manages a dynamic team of 18 customer service representatives dedicated to providing a positive...