Harnessing the Power of Data: Jacob’s Experience with Pathstream
Jacob, a Senior Representative at a top financial firm, recalls the initial days of his traditional customer service role. Assisting in back office operations and managing paperwork, he was at the core of an intricate web of operations. However, an inkling for data...
Cassandra Laforce leverages Hilton’s education benefits to learn critical Salesforce skills
As a guest assistance specialist at Hilton Worldwide, Cassandra Laforce navigates a complex set of responsibilities daily. She’s an integral part of the Hilton ecosystem and handles varying tasks from customer dispute resolution to payment processing. Yet, When...
From Salesforce End-User to Application Support: Jorge Peraza’s journey with Pathstream leads to a promotion
Meet Jorge P. For Jorge Peraza, taking Pathstream’s Salesforce Business Analyst Certificate was more than just upskilling – it was a ticket to a career transformation. Jorge discovered a new, more fulfilling career path in Salesforce and got promoted after...
From Skills Gap to Growth: How Jaikar enhanced productivity by taking the Business Analytics and Operations Certificate program
Jaikar Chawla, an English major, embarked on an unusual journey toward a corporate position in supply chain management at Kohl’s. As a Sourcing Coordinator, Jaikar frequently juggles roles at the crossroads of data analysis, negotiation, and communication. On...
Christian Schrader: Enhancing leadership and streamlining onboarding processes with Pathstream’s Project Management Certificate
Meet Christian Christian Schrader is a Contact Center Team Lead at a large financial firm, working specifically within the startup business unit of Medicare Services. He manages a dynamic team of 18 customer service representatives dedicated to providing a positive...
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