Diplomats Thrive in
Customer Success
Sensitive
Deep
Empathetic
You’re self-confident and create an aura of stability and dependability.
If you’re interested, Pathstream offers a free program through Amazon Career Choice and NYU Tandon to help you get started.
Diplomats Thrive in Customer Success
Sensitive
Deep
Empathetic
Diplomats are caring, calm and sincere. You’re self-confident and create an aura of stability and dependability.
We think you could have an amazing career in Customer Success at Amazon or another company!
If you’re interested, Pathstream offers a FREE program through Amazon Career Choice and NYU Tandon to help you get started.
88%
Your work preference match with a career in Customer Success
People who have a job that is closely connected with their work preferences tend to be more successful and happier in their careers.
Work preference matrix
88%Your work preference match with a career in Customer Success
People who have a job that is closely connected with their work preferences tend to be more successful and happier in their careers.
Communication
Words
Decision Making
Feeling
Work environment
Behind the scenes
Customer facing
Interaction Style
Team
Pace of work
Methodical
Altitude
Detail oriented
Novelty
Routine
Organization
Planning
Obsessing over customers
Building and maintain relationships with customers to help them achieve their goals. Customer Success teams help onboard customers and ensure their success throughout their customer journey.
Day in the life
Why customer success?
- Onboard customers: Schedule kick-off calls with customers after the sales process and help them set up
- Guide and educate: Understand your customer’s pain points, educate them on existing features that solve their problems and show them new features as they come out
- Manage renewals: Work with the sales team to sign customers to new contracts, sharing your knowledge of the customer to guide them down the ideal path
- Huge impact: Customer success teams are responsible for the heart of the business, building deep customer relationships that are key to the company’s success
- High demand: Customer Success is one of the most in-demand fields in tech. Gifted problem solvers who can build relationships with customers are difficult to find
- Career evolution: Customer success is a broad field that allows you to define a niche as you grow your career. You could go into management, focus on onboarding or even transition into building the product itself
Day in the life
- Onboard customers: Schedule kick-off calls with customers after the sales process and help them set up
- Guide and educate: Understand your customer’s pain points, educate them on existing features that solve their problems and show them new features as they come out
- Manage renewals: Work with the sales team to sign customers to new contracts, sharing your knowledge of the customer to guide them down the ideal path
Why customer success?
- Huge impact: Customer success teams are responsible for the heart of the business, building deep customer relationships that are key to the company’s success
- High demand: Customer Success is one of the most in-demand fields in tech. Gifted problem solvers who can build relationships with customers are difficult to find
- Career evolution: Customer success is a broad field that allows you to define a niche as you grow your career. You could go into management, focus on onboarding or even transition into building the product itself
Transition to a tech career in Customer Success
Transition to a tech career in Customer Success
This program is eligible for Amazon’s tuition assistance program.
This program, valued at $5,250, is fully paid for by Amazon and is available to you as a FREE benefit.
Check your eligibility
Our next Amazon cohort starts on June 6!
3 Courses | Hands-On Learning and Career Exploration
About the Course
Offered via Amazon Career Choice in partnership with Pathstream and NYU Tandon, the Sales Operations certificate is built to help Amazon employees like yourself transition to a career in technology.
What You’ll Learn
- Technology skills to land roles in sales, operations and/or customer service
- Learn to build reports, charts and dashboards to share with sales executives
- Practice with real sales platforms like Salesforce
- Manage a project from start to finish
Learning Experience
Time Commitment:
10-15 hrs/week for 9 weeks
At your own pace:
Complete lessons at anytime during the week that works for you
Hands-on learning:
Complete real business projects in an online platform and get individualized support from instructors
Individualized learning:
Dedicated coaching to help you land a promotion or new job
3 Courses | Hands-On Learning and Career Exploration
About the Course
Offered via Amazon Career Choice in partnership with Pathstream and NYU Tandon, the Sales Operations certificate is built to help Amazon employees like yourself transition to a career in technology.
What You’ll Learn
- Technology skills to land roles in sales, operations and/or customer service
- Learn to build reports, charts and dashboards to share with sales executives
- Practice with real sales platforms like Salesforce
- Manage a project from start to finish
Learning Experience
Time Commitment:
10-15 hrs/week for 9 weeks
At your own pace:
Complete lessons at anytime during the week that works for you
Hands-on learning:
Complete real business projects in an online platform and get individualized support from instructors
Individualized learning:
Dedicated coaching to help you land a promotion or new job
Earn more money!
The median salary for starting customer success roles at Amazon is $74,000 in the US.
Built for Amazon employees
Pathstream is unlike any other education experience – gain confidence, master new skills, and launch your new career.
Dedicated career support
Get access to career coaching to connect you with job opportunities and improve your resume.
Your possible career pathways in Customer Success
Salaries projections based on national compensation averages via Lightcast.io
Onboarding Specialist
Projected Income
$55,070 – $97,283
Account Manager
Projected Income
$73,324 – $99,396
Senior Account Manager
Projected Income
$97,312 – $139,696
Business Development Rep.
Projected Income
$61,589 – $85,613
Sales Consultant
Projected Income
Senior Sales Consultant
Projected Income
Sales Operations Associate
Projected Income
$43,883 – $78,943
Implementation Consultant
Projected Income
$72,548 – $124,426
Solutions Consultant
Projected Income
$92,997 – $136,490
Student Success Story
Carlos Rodriguez
Marketing & Sales Analyst
Engie America
“I started working at Amazon, and that’s where I learned about Pathstream’s programs. At first, I didn’t know anything about data analytics, but I decided to look into it. When I saw the syllabus and researched data roles, I realized that I have skills and experience in this area. Plus, the program was online, flexible, and free through Amazon Career Choice. So, I enrolled.”
Carlos was pleasantly surprised by the program’s hands-on labs and projects that mimicked real-life situations. “What makes Pathstream different is that the program is designed for career success. You’ll learn through projects that are similar to what you’d encounter on the job, and you’ll build up your project portfolio and experience before beginning the job search. And, the way the program is organized is seamless. It holds you accountable with deadlines and weekly goals like college, but it’s all online.”
The best part of the program, according to Carlos, was Career Services. “You know, when you graduate from college, they just say bye! No one helps you find a job. But Pathstream helped me restart my career. I had access to career coaches who helped me navigate the job search process, negotiate my salary, and perfect my resume.”
Carlos’s hard work paid off, and he landed a job as a Marketing & Sales Data Analyst at Engie North America. He believes that committing to the certificate and job search process is essential. “The program is free for Amazon employees, and all you have to do is sacrifice a few months to gain the skills that will change your life.”
So, if you’re an Amazon warehouse employee looking to take your career to the next level, consider enrolling in a certificate program through Amazon Career Choice. With the right skills and resources, you can achieve your goals and start a rewarding career.
Your possible career pathways in Customer Success
Salaries projections based on national compensation averages via Lightcast.io
Student Success Story
Carlos Rodriguez
Marketing & Sales Analyst
Engie America
…and you’ll build up your project portfolio and experience before beginning the job search. And, the way the program is organized is seamless. It holds you accountable with deadlines and weekly goals like college, but it’s all online.”
Carlos Rodriguez left behind a career as a Senior Production Engineer in Venezuela. He moved to the United States with his family to pursue a better life. But, he realized that he wouldn’t be able to transition into his previous career easily and began to work in logistics for Amazon.
“I started working at Amazon, and that’s where I learned about Pathstream’s programs. At first, I didn’t know anything about data analytics, but I decided to look into it. When I saw the syllabus and researched data roles, I realized that I have skills and experience in this area. Plus, the program was online, flexible, and free through Amazon Career Choice. So, I enrolled.”
Carlos was pleasantly surprised by the program’s hands-on labs and projects that mimicked real-life situations. “What makes Pathstream different is that the program is designed for career success. You’ll learn through projects that are similar to what you’d encounter on the job, and you’ll build up your project portfolio and experience before beginning the job search. And, the way the program is organized is seamless. It holds you accountable with deadlines and weekly goals like college, but it’s all online.”
The best part of the program, according to Carlos, was Career Services. “You know, when you graduate from college, they just say bye! No one helps you find a job. But Pathstream helped me restart my career. I had access to career coaches who helped me navigate the job search process, negotiate my salary, and perfect my resume.”
Carlos’s hard work paid off, and he landed a job as a Marketing & Sales Data Analyst at Engie North America. He believes that committing to the certificate and job search process is essential. “The program is free for Amazon employees, and all you have to do is sacrifice a few months to gain the skills that will change your life.”
So, if you’re an Amazon warehouse employee looking to take your career to the next level, consider enrolling in a certificate program through Amazon Career Choice. With the right skills and resources, you can achieve your goals and start a rewarding career.