Upskilling in Contact Centers: Strategies for employee development

Upskilling in Contact Centers: Strategies for employee development

by Lily Malota | Mar 29, 2023 | Employee Development Resources

The contact center industry is known for its fast-paced environment and high turnover rates. However, companies prioritizing employee development and upskilling are seeing the benefits of a more skilled, engaged workforce. Upskilling, or providing additional training...
Why call center careers matter: The importance of employee retention

Why call center careers matter: The importance of employee retention

by Lily Malota | Mar 29, 2023 | Employee Development Resources

Employee retention has become a top priority for many businesses. In the call center industry, where turnover rates can be as high as 30-45%, retaining top talent is critical to maintaining productivity, improving customer satisfaction, and achieving business goals....
3 Effective ways to upskill your marketing and sales teams

3 Effective ways to upskill your marketing and sales teams

by Lily Malota | Feb 22, 2023 | Digital Marketing, Employee Development Resources, Salesforce

In today’s fast-paced business world, it’s crucial for marketing and sales teams to upskill to stay ahead of the competition constantly. Whether this requires learning new sales techniques or keeping up with the latest marketing trends, upskilling can help...
The top Digital Marketing trends your business should invest in 2023

The top Digital Marketing trends your business should invest in 2023

by Lily Malota | Feb 20, 2023 | Digital Marketing, Employee Development Resources

With the world becoming increasingly digital, businesses need to stay ahead of the curve and upskill their employees with the latest digital marketing capabilities. Investing in the latest digital marketing trends can help companies grow. But investing in employee...
Unlock your learning potential: Understanding different learning styles

Unlock your learning potential: Understanding different learning styles

by Lily Malota | Feb 2, 2023 | Career Advice

Are you a visual learner? Or perhaps an auditory one? Understanding your dominant personal learning style can unlock a world of new opportunities for growth and development. By knowing how you learn best, you can tailor your study techniques, optimize your educational...
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